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Last updated: [day/month/year]
1. General Information
This website, [website domain], is owned by:
Owner: Gabriela Ortiz B. / [full legal name]
Trade Name: Bienaimé
Tax ID (NIF/NIE): [number]
Professional Address: [full address, Madrid, Spain]
Email Address: [email address]
Phone Number: [phone number]
Professional License Number: [number, if applicable]
Accessing and using this website attributes the status of user to you and implies full acceptance of these Terms and Conditions.
2. Purpose of the Website
The purpose of this website is to provide information about Bienaimé, its physiotherapy, wellness, and rehabilitation services, as well as to facilitate contact and appointment booking.
The information published herein is general and informational in nature. It does not replace a professional clinical assessment, medical diagnosis, or individualized treatment plan.
3. Healthcare Services
The treatments offered will be determined following a professional clinical assessment and will be tailored to the specific needs and circumstances of each patient.
The information presented on the website does not guarantee specific clinical outcomes. Each patient's progress may vary based on their condition, medical history, treatment adherence, and other individual factors.
Bienaimé reserves the right to decline, suspend, or modify a treatment when it is deemed unsuitable, if a contraindication exists, or if a referral to another healthcare professional is required.
This website does not constitute an emergency medical service. In the event of a medical emergency, the user must call 112 or go to the nearest emergency healthcare facility.
4. Appointment Booking
Appointments can be requested through the booking system available on the website, by phone, WhatsApp, or through any of the designated contact channels.
A booking is confirmed once the user receives the corresponding confirmation. The user is responsible for providing complete, accurate, and up-to-date information.
Bienaimé reserves the right to modify or cancel an appointment due to professional, clinical, technical reasons, or force majeure. In such cases, the patient will be contacted to arrange an alternative date or, when applicable, to process a refund of any amount paid.
5. Cancellations and Rescheduling
Cancellations or changes must be communicated at least [24/48 hours] in advance.
Appointments canceled outside this notice window or missed appointments without prior notice may result in [the forfeiture of the pre-paid amount, a session fee charge, or other applicable conditions], except in duly justified cases of force majeure.
If a patient arrives late, the session duration may be reduced to respect subsequent appointments, without this necessarily entitling the patient to a reduction in the fee.
6. Pricing and Payments
Applicable prices are those indicated during the booking process or communicated to the patient prior to purchasing the service. Unless stated otherwise, prices include all legally applicable taxes.
Payment can be made via [card, bank transfer, cash, or other accepted payment methods].
Where advance payment is required, the appointment will not be considered fully booked until said payment has been confirmed.
7. Packages and Promotions
Treatment packages, discounts, and promotions are subject to the terms and conditions outlined at the time of purchase.
Unless otherwise specified:
Packages are personal and non-transferable.
They will have a validity period of [validity period].
They cannot be redeemed for cash.
Sessions not used within the specified validity period will expire.
Promotions cannot be combined with other offers.
8. Patient Responsibilities
The patient agrees to provide truthful and complete information regarding their health status, medical history, current medications, pregnancy, injuries, previous diagnoses, and any other relevant clinical circumstances.
The patient must also report any changes in their health status and follow the safety guidelines and instructions provided by the practitioner.
Bienaimé shall not be held liable for any consequences arising from false, incomplete, or omitted clinical information provided by the patient.
9. Minors
The treatment of minors requires the authorization of their parents, legal guardians, or legal representatives. When necessary, the minor must be accompanied by a responsible adult.
10. Use of the Website
The user agrees to use this website in a lawful and respectful manner. The following actions are strictly prohibited:
Using the website for fraudulent or unlawful purposes.
Introducing viruses, malicious code, or any harmful software.
Attempting to access unauthorized systems, accounts, or data.
Copying or using website content without authorization when protected by intellectual property rights.
